The following guideline was created to lead you through our
Web design process. It will also help you to know what to
expect. We must complete each step before moving to the
next level. Your feedback is crucial. Have a question? Email us.

1) Initial Contact
You may either contact us directly via our Online Contact Form and explain what you are in need of or use our RFP form to get a free quote directly.

We will send you a request for details about what your expectations are for your project. This may be questions about the preferred style of your site, who your target audience is, example site you like the look & feel of, etc.

2) Estimate
We will send you a free time and price project estimation after we receive your inquiry. We will respond to you within 1-2 business days after receiving your request.

3) Contract
After we have agreed upon the estimations, we will email you a contract to sign and return to us with your retainer (deposit) amount.

We do not start any work in any form concerning your Web site without a signed contract and the initial deposit.

If you require web hosting and domain registration, we will either advise you on where to register, or we will process this piece for you.

4) Initial Retainer and Content
At this point the initial retainer fee of 50% and web site content (text, photos, etc) will be required from you, before we begin your web site design.

We design your site layout for you to critique and discuss. At this point we're trying to narrow down exactly what you're looking for. If you have previously provided an example site for us to model your Web site design to, we will adapt it as closely as possible. We do not copy web sites, nor do we produce cookie-cutters. We will however, bring the feeling you are looking for to your design. Your feedback is essential in the Web design process. Feedback should be sent via Email.

5) Collecting Your Materials
Text, print, copy, brochures, products, pictures, product weight & cost... we need it ALL to get your site started. The more you provide us with, the less time we spend trying to get the necessary items, the less it costs you. More is better. Send all content and graphics via Email.

6) Site Architecture
Navigation is one of the most important parts of your site. Site architecture is established at this point to insure your visitors don't get lost on your site. We use text links, graphic menus and buttons with rollovers to accomplish this.

We perform photo resizing, photo optimization, color sampling (for people who want to match a corporate color to their site design), product weight & pictures and similar tasks. All are done during this phase of the Web design process.

7) Home Page First
Starting with your home page (the main page) we start building your Web site. After this piece is completed and approved we move on.

8) Sub Pages Second
The sub-pages are now worked on until completion. Forms, Scripts, Programs, etc - are now added to your site at this time. You will have the opportunity to review and approve each page of your site.

9) Web Site Completion and Debugging
We have a team of individuals that will review your site at this point. Your site will be reviewed with different browsers, computers and connections. Your viewers will be from all over the world and this step ensures that your Web site will provide optimal performance.

10) Final Approval and Payment
Upon completion of the main page, and the inside pages of your Web site, and you have approved all pages - the remaining 50% of the estimation is due and payable prior to making the site 'live', and uploading it to your server or web host.

11) Site goes "Live"
After we receive the final payment, we will upload your site to your server and will send you a CD by postal mail of the final site at your request. Your site is published for the world to see. You can now start advertising your site, telling friends, business acquaintances and publish print material.

12) Search Engine Submission
Once the Web site is 'live', we will submit it to the top major search engines.
 

Please Note: Miscommunication and false expectations do not move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.

Once the contract is signed, you will remit payment to us for
50% of the agreed costs involved. 

The remaining 50% is due upon completion of your project.

MochaBayDesign Group is a business entity operating
under the umbrella of BasketMagic, a company in Washington state.

Credit Card payments and eChecks are accepted via PayPal.
When using PayPal, send to our email: payments@mochabaydesign.com


Mail-in payments are accepted for Checks, Certified Bank
Checks and Money Orders.

Checks and Money Orders should be made payable to:
BasketMagic.

Checks and Money Orders should be mailed to:
MochaBayDesign Group
c/o BasketMagic
POB 11084
Tacoma, WA  98411

If your Web site involves purchase and installation of Software Programs, Scripts, etc - the costs incurred for those programs - including installation fees, must be paid upfront.

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